We offer a 30-Day money back guarantee on all non-food items and all non-downloadable items (ie: e-cookbooks), exclusive of shipping charges.

To ensure first quality products and freshness to our customers, as well as for COVID safety protocols, we cannot accept returns on ANY spices, oils, vinegar, mustard or other products intended for consumption and they must be considered Final Sale whether opened or unopened and sealed.

To return, please call 800-524-0868 for a Return Authorization number.   Return mailing address is the same as above.  

Returns sent without an authorization number will not be accepted. Because of the nature of our product, damaged, opened or product otherwise tampered with can not be refunded.

Please package your return carefully and insure if over $100 in value.

Missing Packages

All our packages (with the exception of Professional Kits which are shipped UPS) are shipped via the US Postal Service.   In the event your package is tracked as "delivered" but missing, please follow up with your Postal carrier. Most times, there's an easy answer and the package may be held in a postal locker, held at the post office, or another explainable reason :)  If the package remains missing, you may file a claim with the USPS here.